Returns & Exchanges

Due to the perishable nature of our luxury caviar and fine foods, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our rigorous quality standards, please contact our concierge team immediately for a resolution.

Return Process

• 1.
  Inspect Upon Delivery

  Please examine your package immediately upon arrival to ensure the temperature-controlled packaging is intact and the product is in pristine condition.

• 2.
  Document Discrepancies

  In the rare event of damage or quality issues, take clear photographs of the product and the shipping container to assist in our internal review process.

• 3.
  Contact Concierge

  Notify our customer service team within 24 hours of receipt by emailing [email protected] or calling our flagship location with your order number.

• 4.
  Resolution Process

  Our specialists will review your claim and, if approved, will arrange for a prompt replacement shipment or a credit to your original payment method.